Refund Policy

This policy explains when a subscription payment made to NEB Students is eligible for a refund. Because payments are verified manually, please read this before sending a payment.

Before verification

If you submitted a payment request that has not yet been verified by an admin, you may request a full refund by contacting us on WhatsApp with your payment reference. Unverified requests are cancelled and no subscription is activated.

After verification

Once a payment is verified and a subscription is activated, it is generally non-refundable, since you gain immediate access to all answers on the platform. If you believe a subscription was activated in error, or you were charged the wrong amount, contact us within 3 days of activation and we will review your case.

Duplicate payments

If you accidentally submit and pay for more than one plan, contact us with both payment references and we will refund the duplicate amount once confirmed.

How to request a refund

Message us on WhatsApp using the number shown on the payment page, including your account email and payment date. We aim to respond to refund requests within a few business days.